Description

Job Summary

Adecco is presently assisting our client in identifying a Workforce Operations Manager on a temporary basis. The Workforce Operations Manager is responsible for ensuring workforce operations KPIs and service expectations are achieved across the organization. This role ensures headcount alignment to meet service level metrics and performance goals, while partnering closely with Branch leadership to drive operational efficiency, financial performance, and workforce strategy.

Key Responsibilities

· Ensure workforce operations KPIs and service level expectations are met, including headcount planning aligned to performance goals.

· Provide comprehensive workforce reporting and analytics to stakeholders across the organization.

· Partner with BU and Branch leadership to support P&L and budget performance; develop workforce initiatives that impact revenue and expenses.

· Serve as the primary point of contact for temporary staffing agencies, including existing and prospective partners.

· Coordinate staffing contracts and amendments, negotiate commercial terms, and manage escalations.

· Manage and monitor staffing agency performance against established KPIs.

· Build and maintain strong working relationships with staffing agency partners and support the development of new workforce initiatives.

· Directly supervise, coach, and motivate workforce operations leaders.

· Prepare workforce reports, forecasts, and analysis for senior leadership.

· Drive continuous improvement initiatives to standardize workforce operations processes across Branch locations.

· Support research and reconciliation of workforce headcount reports posted on systems and portals.

· Ensure compliance with employment policies and practices in partnership with Human Resources.

Reporting Relationship

This position reports to the Director of Workforce Operations.

Required Skills

· Strong leadership and operations management capabilities

· Proven coaching and employee development experience

· Excellent interpersonal and communication skills (verbal and written)

· Advanced problem-solving and analytical abilities

· Strong financial acumen with experience in reporting and budget management

· Results-driven mindset with the ability to influence outcomes

· Advanced conflict resolution skills

· Highly organized with the ability to manage multiple priorities

Required Experience

· Bachelor's degree in Business Management or a related discipline preferred

· 10–15 years of progressive operations management experience required

· 10+ years of experience in a high-volume distribution, 3PL, manufacturing, technical services, or forward logistics environment

· Previous experience managing multiple facilities preferred

· Proficiency in Microsoft Office (Word, Excel, Access, Project), reporting, and data analysis

Pay Details: $30.00 to $35.00 per hour

Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable.

Equal Opportunity Employer/Veterans/Disabled

Military connected talent encouraged to apply

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The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:

• The California Fair Chance Act
• Los Angeles City Fair Chance Ordinance
• Los Angeles County Fair Chance Ordinance for Employers
• San Francisco Fair Chance Ordinance

Massachusetts Candidates Only: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.