Description
Job Title: Assistant General Manager (AGM)
Supervisor: General Manager (GM), Area Coach (AC), Director of Operations (DO)
Status: Non-Exempt
Basic Purpose
The Assistant General Manager (AGM) plays a pivotal role in daily restaurant operations, supporting the General Manager (GM) by providing the leadership necessary to ensure smooth operations, optimal efficiency, and exceptional results. In the absence of the GM, the AGM is responsible for ensuring that the restaurant operates in accordance with brand standards.
The ideal candidate will be proactive and professional in their approach to managing people and operations, possessing strong organizational and problem-solving skills.
Major Responsibilities
- Operational Excellence: Effectively lead shifts, ensuring timely completion of all operational tasks while maintaining quality assurance.
- Team Leadership: Lead, coach, and motivate team members and shift managers to succeed and prioritize the customer experience.
- Safety & Compliance: Prioritize the health and safety of customers and employees, ensuring adherence to all OSHA (Occupational Safety and Health Administration) regulations.
- Training & Development: Play an active role in training and developing individuals interested in leadership roles, assisting in the creation of development plans, and providing constructive feedback.
- Recruiting & Onboarding: Collaborate with the GM to identify staffing needs, interview candidates, and create a warm, welcoming environment for new hires.
- Financial Performance: Support the GM in achieving the restaurant's financial goals.
- Customer Experience: Provide 5-star service to all customers, ensuring customer satisfaction is a top priority.
- General Manager Support: Assist the GM in the management of restaurant operations.
Benefits
- DRG Cares Grant Program – Financial assistance for employees facing life challenges.
- DRG Savings Marketplace – Exclusive discounts for DRG employees.
- Employee Assistance Program – Counseling, legal support, travel assistance, and more.
- Live Más Scholarship Program
- Employee Referral Program
- Education Benefits – GED reimbursement, free second language education, and more.
- DailyPay Program – Option to receive paychecks daily.
Leadership Behaviors
- Career Ambition: Knows what they want from their career and actively works toward it; takes initiative; markets themselves for opportunities.
- Conflict Management: Steps up to conflicts and sees them as opportunities; listens effectively; resolves disputes fairly and productively.
- Decision Quality: Makes good decisions based on analysis, experience, and judgment; sought out by others for advice and solutions.
- Motivating Others: Creates a climate where people perform their best; empowers and involves others; ensures everyone feels their work is important.
Key Relationships
- Internal: Collaborate with the GM and team members to maintain a positive work environment.
- External: Build rapport with customers, vendors, and other stakeholders to support restaurant success.
Knowledge & Skill Requirements
- Must be 18 years or older.
- At least 2 years of restaurant experience with proven leadership on all shifts.
- High school diploma or equivalent.
- Ability to read, speak, and write in English.
- Must pass the ServSafe Certification Course and Exam and maintain a current health card per local/state requirements.
- Reliable transportation, clear criminal background check, and acceptable Motor Vehicle Record (MVR).
- Average 45-hour work week with flexible availability (nights, weekends, holidays).
Physical Requirements
- Ability to stand and walk continuously throughout scheduled shifts.
- Ability to lift up to 50 pounds.
- Ability to perform motions involving walking, bending, reaching, pushing, pulling, stretching, and repetitive movements.
About Us
Diversified Restaurant Group (DRG) is a people-first company! We pride ourselves on being a large company with a small-company feel. Every person who works here is part of the DRG Family.
What started as a 30-unit Taco Bell business in 2012 has grown into a 300+ unit, multi-brand operation. DRG currently operates Taco Bell restaurants in California, Kansas, Missouri, and Nevada, as well as Arby's restaurants in Alaska, California, and Nevada. We have more than 9,000 team members and continue to grow every day!
Disclaimer
You are applying to DRG Meats LLC, a franchisee of Arby's Corp. If hired, the franchisee will be your only employer. Franchisees are independent business owners who set their own wage and benefit programs that can vary among franchisees.
