Description

POSITION OVERVIEW:

We are seeking a Store Manager to lead the daily operations of the automotive service center, ensuring all sales, service, and repair activities are performed efficiently, safely, and profitably. This role is responsible for leading and training store staff, maintaining optimal staffing levels, and fostering a culture of exceptional customer service. The Store Manager monitors sales performance, identifies opportunities for improvement, and implements strategies to achieve financial goals. The ideal candidate will have proven experience leading operations within a retail sales environment, high standards for customer satisfaction, and a strong work ethic to achieve results.

We have openings across the St. Louis Metro area, including the Metro East, Fairview Heights, Swansea, Shiloh, and Edwardsville.

Salary Range: $65,000 to $80,000, depending on experience

Benefits:

• Medical/Dental/Vision
• 401K plus a match
• EAP (no cost)
• Basic Life and AD&D Insurance
• Disability insurance
• Special discounts on tires and automotive service
• We pay for ASE certifications

ROLES AND RESPONSIBILITIES:

• Direct Manager of Retail and Service teams, including hiring, discipline, performance, compensation, quality, decision making, and leadership
• Lead and direct store staff in selling, servicing, and repairing vehicles to ensure efficiency and profitability
• Full understanding and ability to lead a team to reach store performance KPIs, including gross profit, tire sales, and service dollar achievement
• Train, coach, and mentor employees on proper repair and maintenance procedures and customer service standards
• Schedule front and back shop employees to maintain appropriate staffing levels for all operating hours, including store opening and closing
• Review sales and performance records, identify opportunities for improvement, and implement strategies to achieve financial objectives
• Manage inventory, including requisitioning and accounting for equipment, replacement parts, and tires
• Perform general housekeeping, facility upkeep, and miscellaneous assignments such as stacking tires or other operational tasks
• Suggest and provide technical training to ensure constant skill improvement and enhancement for all service technician levels
• Ensure all operations are conducted safely, efficiently, and in accordance with company policies and procedures
• Lead a culture of safety, accountability, and operational excellence within the service and sales teams in partnership with the Store Manager
• Ability to meet flexible schedule requirements that could include early mornings, evenings, and weekends to meet customer demands
• Perform other position duties as directed by leadership

SUCCESS FACTORS:

• A strong belief in safety—Being Safe 100% of the time is the expectation
• Alignment with company mission, vision, and values
• Strong work ethic with a commitment to results
• Strong team player with the ability to adapt to diverse team members
• Ability to perform in a fast-paced, high-volume environment
• Excellent verbal and written communication skills
• A high level of time management, accountability, and prioritization skills
• Ability to be organized, problem solve, and be solution-oriented
• Self-motivated, goal-oriented, and driven to accomplish department goals
• Strong critical thinker with a high level of attention to detail
• Highly customer-centric and master relationship builder
• Proficient in Microsoft Office (Outlook, Teams, etc.)
• Proficient in Point of Sales systems (VAST) strongly preferred

WORK ENVIRONMENT:

• Frequent exposure to varying temperatures due to the nature of the work and shop conditions
• Requires adherence to all safety procedures and proper use of personal protective equipment (PPE)
• Extended periods of standing, sitting, and walking within a fast-paced retail sales environment
• See attached for a complete list of physical demands required for this position

EXPERIENCE AND EDUCATION:

• 5+ years of experience in a retail sales management position required
• 2+ years of experience as an Assistant Store Manager in the automotive industry strongly considered
• Valid Driver's License required

To be a team member of the Driven by Dobbs family, you must be dedicated to supporting the company's mission, vision, and values.

OUR MISSION: To be the leader in the automotive tire and service aftermarket industry in every market that we operate in, providing premier service to our guests.

Driven by Dobbs, our family of brands brings together Dobbs Tire and Auto Centers—founded in 1976 in South St. Louis, MO, as a family-owned complete auto care provider—and Conrad's Tire Express & Total Car Care, founded in 1969 in Cleveland, OH. Together, we have grown into a rapidly expanding, multi-market automotive service organization that will operate across eight states in 2026, with continued growth on the horizon. Across all locations, customers can expect a full selection of quality tire brands and comprehensive automotive services, ranging from routine maintenance to advanced diagnostics and engine repair.

Our investment in training, development, safety, and overall team well-being empowers our people to deliver exceptional service every day. Rooted in a culture that extends beyond the shop, we proudly support local organizations and charities in the communities where our teams live and work.

Driven by Dobbs is an equal opportunity employer. All candidates agree to complete a selection assessment and pre-employment screenings.