Company Description
Intercare Therapy, Inc. (ICT) provides evidence-based behavior therapy services that support individuals with autism and related disorders and their families. Our mission is to optimize the independence and quality of life of our clients and their families. We are committed to evidence-based practices, excellent customer service, and employee quality of professional experience. We strive to be the preferred service provider and referral partner to our funding sources as well as the employer of choice for behavior analysts in search of a long-term professional home.
Position Summary
At Intercare, Field Readiness is how we ensure every new hire is prepared to confidently serve children, families, and school partners. The Field Readiness Coach (FRC) is the first point of connection for new hires — serving as their day-to-day guide, coach, and support system from their first day through clearance to the field.
Why This Role Matters
The Field Readiness Coach shapes a new hire's first experience at Intercare.
You are the person who turns uncertainty into confidence — ensuring that every employee steps into the field prepared, supported, and ready to make an impact.
Job Description
This role is equal parts coach, facilitator, and mentor. You will work closely with new hires as they move through Intercare Academy, helping them complete coursework, practice skills, build confidence, and demonstrate readiness through mock sessions and assessments. You are responsible for individual success — ensuring each trainee is not only trained, but truly ready.
We currently have two service lines at Intercare: School Services (in school care) and Behavioral Health (in home or in center care). Each Field Readiness Coach will be aligned to a service line.
This role will report to the Manager, Field Readiness.
Location: Boston, MA
Rate of Pay: $
Primary Responsibilities:
Individual Coaching & Support
- Serve as the primary onboarding guide and day-to-day point of contact for assigned new hires
- Build strong, supportive relationships that promote confidence, engagement, and accountability
- Provide structured 1:1 coaching, feedback, and encouragement throughout the readiness journey
- Monitor trainee progress and proactively address barriers to completion or skill development
- Support both skill mastery and emotional readiness for working with children and families
- Facilitate training sessions (both virtual and in-person), role-plays, and practice opportunities using Intercare Academy curriculum
- Reinforce key concepts to ensure knowledge is understood and retained
- Conduct Crisis Prevention trainings as needed
- Create a positive, engaging learning environment that keeps morale high
- Support trainees in translating coursework into real-world application
- Observe trainee performance and assess readiness using standardized Field Readiness scorecards
- Collect and document data on skill progression, competency, and confidence
- Conduct mock sessions and readiness checks to validate field readiness
- Provide clear, actionable feedback to support improvement
- Ensure trainees are completing coursework, meeting milestones, and progressing on schedule
- Enforce training expectations and hold trainees accountable to readiness standards
- Track and communicate progress, risks, and readiness status to the Field Readiness Manager
- Support readiness decisions, including clearance or extended coaching
- Partner with the Field Readiness Manager to support overall cohort health and progression
- Conduct field support for new cases or new staff as needed requests by the clinical teams (School Services)
- Collaborate with other coaches to maintain consistency in evaluation and trainee experience
- Participate in calibration sessions to ensure alignment in scoring and expectations
- Trainees feel supported, confident, and prepared
- Coursework is completed on time with strong knowledge retention
- Mock session performance meets readiness standards
- Trainees are cleared efficiently and with consistent readiness evaluations
- High morale and engagement throughout the onboarding experience
- Bachelor's degree in behavior analysis, education, psychology, or related field required
Preferred Experienced
- Experience working with children in ABA, school services, or related field
- Experience coaching, mentoring, or training others preferred
- Experience facilitating small groups or leading training sessions preferred
- Strong interpersonal and relationship-building skills
- Ability to motivate, coach, and support individuals with varying experience levels
- Strong communication and feedback skills
- Organized and able to manage multiple trainees simultaneously
- Positive, energetic presence with the ability to engage learners
- Ability to balance support with accountability
- Ability to travel between sites (as needed)
- Valid driver's license and reliable transportation (if applicable)
- Meets all required background, health, and compliance standards